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Terms and FAQs

 

  1. Do you have any design samples for us to view?
    Yes, we do have a lot of samples which you can view at the following link: http://www.customizedgifts.com.sg/photos_gallery.php

  2. How is the delivery arrangement?
    For international order, shipment will be arranged by Singapore Post Office via EMS services. There will be a tracking number sent to you whenever the parcel was sent out. The status of the delivery can be tracked at www.singpost.com

    For Singapore order, we will contact you and arrangement a delivery to your address by hand. (Free island wide delivery)

  3. Are we able to amend the design?
    Yes, you are allowed to amend the design until you are satisfied with it. The amendment is usually correspond via email.

  4. How long does it take to complete the product?
    The whole process for the design will usually take about a week or less to complete, depending on the acceptance level of the customer. For international order, it will take 2-3 working days for the delivery. As for Singapore order, it will most likely be arranged on a Saturday morning.

  5. What is the recommendation resolution for the photo?
    It should be fine as long as the resolution is made up of 360dpi and 1Mb file size.

  6. What is the payment mode?
    We accept credit card payment from Visa and Master card. In additional, we also accept Paypal and internet banking.

  7. If I do not have a credit card, what other type of payment mode is available?
    For international order, the amount can be remitted via western union, while Singapore order, customer can pay upon delivery or do an ATM transfer to DBS Saving account 066-5-030823.

  8. Will there be bulk discount?
    Yes, as long as there are 5 orders or more in a single receipt, a flat 10% will be given to customer.

  9. Will it be cheaper if I do my own design?
    No, the price remains the same.

  10. Do you provide express services?
    Yes, we do provide express services where the order will be shipped out within 3 working days. However, a nominal sum of $10.00 will be imposed.